Up until a year ago, I would never consider buying anything online. Being a typical Indian, I would always prefer to walk into a shop and first inspect the product before buying it. Like everyone else, I had tons of apprehensions in my mind against buying anything online. What if the product is not up to the mark, who wants to get into the hassle of returning something that I received via courier, what if the company doesn’t accept the return and the list went on and on. About a year ago, I finally decided to buy some clothes online and the sit was Flipkart.com. I have heard mixed reviews about Flipkart so I was of course apprehensive but went ahead with the shopping nonetheless. Ever since then, I have bought numerous items from Flipkart and this is a short review of how I found their services to be.
Collection: They practically sell anything and everything and I won’t be surprised if tomorrow they start selling vegetables as well. Whatever your requirement is, you will find it on Flipkart.com. They do have a vast collection but I believe it falls a little short when it comes to clothes as compared to other sites like Jabong.Com and Myntra.Com. Apart from clothes, you will find plenty of choice for everything else. Do not get me wrong, they do have a good enough clothes collection, all I am saying is that some of the other sites have better.
Placing Order – Placing an order is not a hassle and doesn’t take too long. Add to cart and check out which I guess is pretty standard all across.
Payment – Payment method is more or less standard across all websites and Flpikart is no exception. You can pay via different online payment modes like credit card, debit card and Internet banking or you can pay cash on delivery as well. All their payment methods are hassle free.
Packing: Their packing is superb. No matter what you buy, all the other products are carefully packed and sealed.
Delivery: This is where I believe they beat all other sites. They probably have the fastest delivery in Indian online market. Sometimes, I placed an order in the evening at around 4-5 pm and the product was delivered at my doorstep the very next day. 80-90% of the times, they will either deliver the very next day or the day after. It is very rare that they would take more than 2-3 days to deliver an order.
Quality: I have bought multiple times of items from Flipkart, ranging from clothes to cosmetics to electronic gadgets and the quality of the item delivered was always superb. It was the exact item that I ordered and neatly packed, never disappointed.
Exchange & Return: This too is hassle free at Flipkart. If you do not like product, you just need to hit the exchange or return button on the website, within the time that was specified in return policy which usually is 15-30 days of receiving the product, depending on what the product was. You of course need to make sure that the product is not used and all the labels and tags are in place. Once you create a return or exchange request, their representative will pick up the item from your doorstep.
Refund: Another one of their “best” areas. Their refund is the quickest as compared to other websites. On many of my orders that I cancelled, the charge was reversed within a matter of 1 day. At most, they have taken maximum of 3-4 days of refunding the money which in my opinion was quite impressive.
Final verdict would be that my shopping experience with Flipkart was superb and I definitely would not shy away from buying from them again. I would love to hear if anyone has their own experience to share, positive or negative. Please feel free to comment and share.